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Email Template – Engines2Cloud Support Contact

To: cloud-support@switch.ch

Subject suggestion: OpenStack Engines2Cloud Support Request – [Your Institution / Source Project Name]

You can use this email address to contact the Switch migration team for the following purposes:

1. Book a 1:1 planning session with Switch
2. Request support or ask coordination questions regarding your migration case
3. Share your planned migration/rebuild window (used for billing alignment, coordination and bonus validation)
4. Submit your final confirmation to close the migration case

Please send an E-Mail to cloud-support@switch.ch containing at least the following data:

What to include in your E-mail (for use cases 1–3 above):

  • Source Project Name (SWITCHengines project)
  • Target Project Name (Switch Cloud project, if already known)
  • Any special requirements or constraints, e.g.:
    • Use of special flavors
    • Very large volume (e.g. more than 10 TB)
    • Critical services or short downtime windows
  • Desired migration/rebuild timeline
    • Include estimated switch-over date/period if possible
  • Planned strategy: Rebuild/Auto-Migration.

For final confirmation (use case 4):

Simply send us a short confirmation stating that your migration/rebuild is complete. Please add your decommission request number, source and target project name. No technical details are needed in that case.